How to request cancellation
Contact [[SUPPORT_EMAIL]] or [[SUPPORT_PHONE]] with your order number and the item(s) you want to cancel. A request should reach us before [[CANCELLATION_CUTOFF]]. We will confirm whether it can be stopped before fulfilment.
Before dispatch
Cancellation availability before dispatch is [[PRE_DISPATCH_CANCELLATION_RULE]]. Any permitted cancellation charge and the circumstances in which it applies are [[CANCELLATION_CHARGES_OR_NONE]]. Charges must be lawful and disclosed before purchase; they do not apply simply because this draft contains a placeholder.
After dispatch
Once an order has been dispatched, we may be unable to stop the carrier. We will explain the available options under [[POST_DISPATCH_CANCELLATION_PROCESS]] and our Return and Refund Policy. A dispatch cutoff does not eliminate a legal remedy for defective goods, failure to deliver, or another qualifying issue.
Cancellation by Agrolix
If we cannot fulfil an order because of stock, payment verification, a material listing error or another valid reason, we will explain the situation and handle amounts collected under our Refund Policy and applicable law. A different product or higher price will not be substituted without agreement.
Refunds and changes
An accepted cancellation refund follows the Return and Refund Policy, including the payment route and confirmed processing timeframe. Changes to size, quantity, recipient or address depend on the stage of fulfilment and must be confirmed by us. A request is not a confirmed change until acknowledged as accepted.
Recurring or special orders
Subscription, pre-order or other special-order cancellation terms, if those products are offered, must be disclosed in the relevant purchase arrangement. Current status: [[SPECIAL_PURCHASE_ARRANGEMENTS]]. Nothing in this policy excludes, restricts or replaces any consumer right or remedy that cannot lawfully be excluded. Where a mandatory legal requirement provides greater protection, that requirement applies.