Delivery coverage
We currently deliver to [[DELIVERY_REGIONS_AND_EXCLUSIONS]]. Address or postcode serviceability is checked through [[SERVICEABILITY_CHECK_METHOD]]. International shipping status and any customs arrangements: [[INTERNATIONAL_SHIPPING_RULE]].
Dispatch and delivery estimates
Order processing/dispatch normally takes [[DISPATCH_TIME]]. Estimated transit after dispatch is [[DELIVERY_TIME_BY_REGION]]. Business days and order cutoff are [[BUSINESS_DAYS_AND_ORDER_CUTOFF]]. These periods should be read separately unless a checkout promise expressly combines them. Product-specific pre-order or made-to-order times, if any, must be disclosed before purchase.
Shipping charges
Shipping rates and applicable taxes are shown before payment. The actual charging rule and any free-shipping threshold are [[SHIPPING_RATE_AND_FREE_SHIPPING_RULE]]. Conditions for remote-area surcharges, if any, are [[REMOTE_AREA_CHARGES]]. We do not add an undisclosed delivery charge after payment without agreement.
Order updates and tracking
Dispatch and tracking information are provided by [[TRACKING_NOTIFICATION_METHOD]]. Tracking updates can take time to appear after the carrier receives a parcel. Contact [[SUPPORT_EMAIL]] if you cannot locate tracking information or need help with an order.
Address corrections and missed delivery
Provide a complete and accurate address and reachable contact details. Request changes before [[ADDRESS_CHANGE_CUTOFF]]. We will confirm whether a change is still possible. Delivery attempts, collection options and any re-delivery charges are [[FAILED_DELIVERY_AND_REDELIVERY_RULE]]. Any additional charge must be explained and must not override applicable consumer rights.
Delays, missing parcels and delivery disputes
If delivery is late, tracking stops, or a parcel is marked delivered but cannot be found, contact support with the order details. We will investigate with the carrier and explain available remedies. Severe weather or other events outside reasonable control may affect estimates, but do not create a blanket exemption from refund or other obligations required by law.
Damaged delivery and food handling
Where practical, note visible package damage and keep relevant photos and batch information. You do not need to consume a questionable product to establish a problem. Report damage, leakage, incorrect contents or suspected spoilage under the Return and Refund Policy. We will provide safe collection or other instructions where needed.
Order splits and responsibility
Split-shipment practice: [[SPLIT_SHIPMENT_RULE]]. If an order needs to be split or cannot be completely fulfilled, we will communicate the relevant impact. Delivery by a third-party carrier does not remove obligations for which we remain responsible. Nothing in this policy excludes, restricts or replaces any consumer right or remedy that cannot lawfully be excluded. Where a mandatory legal requirement provides greater protection, that requirement applies.