Available methods
The payment methods available for your order are displayed at checkout. Confirmed methods, cash-on-delivery availability and any COD fee are [[PAYMENT_METHODS_AND_COD_RULE]]. Do not rely on a payment logo elsewhere on the site as a guarantee that a method is available for every transaction.
Price and authorisation
Review the item price, discounts, taxes and delivery charges before confirming the order. Currency and tax display: [[CURRENCY_AND_TAX_DISPLAY]]. Authorisation and collection of payment follow the selected provider’s process. Any recurring billing arrangement must be expressly disclosed and agreed before purchase.
Failed, pending or duplicate payments
If a payment is pending, failed or appears to have been collected twice, contact [[SUPPORT_EMAIL]] with the order number and non-sensitive transaction reference. Do not repeatedly pay for the same order without checking its status. We will investigate the order status and available provider information. A pending authorisation and a completed charge can have different release or refund procedures.
Refunds
Approved refunds follow the Return and Refund Policy and applicable provider timelines. We will not ask for an OTP, password or card security code to release a refund. Alternative payout details should be supplied only through the confirmed support process when necessary.
Security and disputes
Use the store’s checkout or a confirmed official payment channel. Never send full card details in support messages. Payment providers apply their own authentication and security processes. You retain the ability to raise a payment dispute or use another legal remedy available to you; contacting us first may help resolve a transaction issue but is not a waiver of those rights.