Business identity
Agrolix is operated by [[LEGAL_BUSINESS_NAME]], with its business address at [[BUSINESS_ADDRESS]]. In these policies, “Agrolix”, “we”, “us” and “our” refer to that operator. Website: [[STORE_URL]]. Support: [[SUPPORT_EMAIL]]; [[SUPPORT_PHONE]]. Business identifiers that apply: GSTIN [[GSTIN_OR_NOT_APPLICABLE]]; FSSAI licence/registration [[FSSAI_NUMBER_AND_HOLDER]]. These fields must contain verified details before publication.
Customer support
Email: [[SUPPORT_EMAIL]]. Phone: [[SUPPORT_PHONE]]. Hours and time zone: [[SUPPORT_HOURS_AND_TIMEZONE]]. Include your order number and a brief description of the problem. Do not include passwords, OTPs, card security codes or unnecessary identity documents.
Returns and delivery issues
Use customer support for delivery delays, wrong or damaged items, cancellations, replacements and refunds. Read the Shipping and Delivery, Cancellation, and Return and Refund policies for the applicable process. Return/collection address and instructions: [[RETURN_ADDRESS_OR_COLLECTION_PROCESS]].
Grievance contact
Grievance officer: [[GRIEVANCE_OFFICER_NAME]]. Email: [[GRIEVANCE_EMAIL]]. Phone: [[GRIEVANCE_PHONE]]. Postal address: [[GRIEVANCE_ADDRESS]]. A complaint should describe the issue, order details, earlier correspondence and the remedy requested.
Complaint handling
We will acknowledge and handle complaints within applicable legal time limits. Our confirmed acknowledgement and resolution process is [[GRIEVANCE_HANDLING_PROCESS]]. Where India’s Consumer Protection (E-Commerce) Rules apply, the required acknowledgement period is within 48 hours and the redress period is within one month. Contacting us does not prevent you from approaching a consumer authority or another forum available under applicable law.
Privacy requests
Contact [[PRIVACY_CONTACT_NAME_OR_ROLE]] at [[PRIVACY_EMAIL]] for personal-information questions or requests. The Privacy Policy describes our handling practices and available choices.